I'm having trouble watching videos on my mobile device. How can I fix this?

If you're experiencing technical issues with Filmzie on your mobile device, the following steps will help you fix the issue:

• Make sure your OS is updated to the newest version.
• Restart the app by exiting out, closing the background app and re-opening Filmzie.
• Restart your device and re-open Filmzie.
• Uninstall Filmzie and re-download it from the Google Play Store or Apple App Store.

If you continue to experience issues, please email us at [e-mail] 

Please provide more details about what you were watching, what happened, and the model and OS version of your device, e.g. Samsung A20, Android 9.0 (pie).